Night Manager - Jumeirah Capri Palace

Dettagli

Descrizione

Hosco

An opportunity has arisen for a Night Manager to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities of this role are:

- Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.

- Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.

- Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.

- Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.

- Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.

- Ensure Guest Services Executives are punctual, well-groomed, and provide a high level of service, including meeting and escorting VIP guests.

- Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.

- Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid-Outs with proper justification.

- Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service