Guest Services Executive - Front Office - Jumeirah Capri Palace

Dettagli

Descrizione

Hosco

We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities are:

- Welcome guests and manage check-in/check-out processes accurately and efficiently.

- Respond promptly to guest inquiries and requests, ensuring personalized service.

- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.

- Handle special requests such as transportation, dining reservations, and amenities.

- Resolve minor guest complaints professionally and escalate complex issues when necessary.

- Promote hotel services and amenities, upselling where appropriate.

- Maintain accurate guest records and ensure compliance with service standards.

- Support VIP and repeat guest recognition programs.

- Uphold safety, security, and privacy protocols at all times

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service