Guest Services Executive - Concierge - Jumeirah Capri Palace

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Descrizione

Hosco

We are on the lookout for a passionate Guest Services Executive - Concierge to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities are:

- Greet guests upon arrival and assist with check-in, orientation, and general inquiries.

- Handle guest requests efficiently, ensuring timely follow-up and accurate communication with relevant departments.

- Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.

- Prepare and update guest profiles, noting preferences and special requirements for personalized service.

- Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members.

- Ensure compliance with SOPs, grooming standards, and health and safety protocols.

- Support the team in managing reservations, confirmations, and guest correspondence.

- Handle guest complaints professionally and escalate complex issues to senior colleagues.

- Promote hotel services and upsell opportunities to enhance guest experience and revenue.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service