Guest Services Executive - Back Office - Jumeirah Capri Palace

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Descrizione

Hosco

We are on the lookout for a passionate Guest Services Executive - Back Office to join the summer season 2027 of Jumeirah Capri Palace.

The main duties and responsibilities are:

- Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses.

- Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service.

- Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments.

- Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments.

- Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures.

- Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary.

- Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guest satisfaction and service-related issues.

- Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required.

- Ensure compliance with hotel SOPs, data protection requirements, and established service standards.

- Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service