Assistant Manager Reservations - Jumeirah Capri Palace

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Descrizione

Hosco

We are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season 2027.

The main duties and responsibilities are:

- Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.

- Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.

- Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.

- Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.

- Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.

- Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

- Motivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement.

- Conduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members.

- Regularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service